Review by
Smiling Patient
Stars:
2.0
on
2016-02-12
Link
Facilities:
Service:
Painless:
Results:
Cost:
I came to this dentist's office because they had good reviews on Yelp, but we all know how Yelp works. The other dentist in the office that works with Dr. Hurt was argumentative with me, when I had questions about my bill. As a business owner myself, I had to let Dr. Hurt know about my experience. I thought it was stranger that they were billing me at the office before talking to my insurance company, which raised some red flags. I even received an additional bill after my visit, which said I was 30 days late on the first bill I received. When I called to pay my bill over the phone, the girl on the phone kept trying to repeat my credit card info back to me and when I asked her not to do that, she was offended. I thought that was common sense. I asked her to send me my receipt and that hopefully that would be the end of this. She said "yes, we hope so too." The front desk staff was not professional from the first visit. If you're going to talk to patients like that on the phone, customer service probably isn't a good fit for you.
out of 5 stars
