Read review posted by patti on Jan. 27, 2016, 10:49 a.m. for Dr. Robert Boyd - Orthodontist

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Read review posted by patti on Jan. 27, 2016, 10:49 a.m. for Dr. Robert Boyd - Orthodontist

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Dr. Robert Boyd DDS University Pacific Dentistry - Orthodontist

4.0 based on 3 reviews

out of 5 stars

San Francisco, CA

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Review by patti Stars: 1.0 on 2016-01-27 Link

Facilities:

Service:

Painless:

Results:

Cost:

They lost my x-rays!! I brought my panoramic x rays to my consultation appointment which I paid $400 dollars for from a different orthodontist. I didn't receive a call back so I found a new orthodontist and called their office to get back my x-rays for my new Dr. to view. The nurse let out a slight gasp, hung up the phone and I never was able to reach them, meaning they never called me back even after I left them messages for two weeks. It turns out that they lost my $400 dollar x-rays and they were hoping I would just drop off the face of the earth. This is absolutely the most unprofessional thing I have ever witnessed from any medical establishment. I am shocked!

About Front Desk: They might be the worst staff ever. They never returned my phone calls until I told them I was coming down in person to get my x-rays back, which I paid $400 dollars to get from a different practice. They acted like they didn't know what I was talking about, clear deception.

Front desk: