Read review posted by InTheArea on May 17, 2012, 11:52 p.m. for Dr. Jennifer Beitler - Dentist

Home MD Washington DC

Read review posted by InTheArea on May 17, 2012, 11:52 p.m. for Dr. Jennifer Beitler - Dentist

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Dr. Jennifer Beitler DDS - Dentist

4.5 based on 7 reviews

out of 5 stars

Gaithersburg, MD

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Review by InTheArea Stars: 3.5 on 2012-05-17 Link

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Dr. Beitler seems like a very nice and competent dentist. She and her dental assistant worked with my sister as I sat in the waiting room. They were very friendly and accommodating, offering my sister books while she waited and making conversation. The facility is clean and the location is great. My complaint is with regard to the lady at the front desk. She is polite but her kindness seems disingenuous. I gave her the benefit of the doubt until my car stopped working the day of the appointment, leaving me with no way to get there. When I called, she was rude and abrasive, coldly asking me what the problem was and why I couldn't make it. She made absolutely no mention of a cancellation fee (mind you it is $100/person, and my appointment was adjoined to one for my sister). Although I couldn't have made it, it would have been nice to know to expect a bill in the mail. She seemed annoyed that we broke down and was terribly inconsiderate. The doctor was nice enough to cut the bill in half, only charging $100 dollars, but that fee is high. Honestly, I can accept the fee, but I cannot deal with the rude desk clerk. She is neither genuine nor interested in providing good customer support and assistance to all patients.

About Hygienist: I would recommend Dr. Beitler to others because she seems like she cares about her patients, but I would like others to be aware that the front desk clerk can be abrasive, inconsiderate, and rude.

I know this doctor: 1 month