The WORST dentist. DO NOT BRING YOUR KIDS HERE!!!
My son had expanders put on in March, that were supposed to come off in August. During that time I changed jobs which resulted in a change in insurance. When I brought him for his appointment on August 10th I was told that they wouldn't take them off until they got approval from the new insurance. I asked the dentist to look at the upper expander because my son said it was lose. He looked and said everything looks good and not to worry about re-cementing it because it would be coming off as soon as the insurance approval comes through. It then took 2 months for them to get the approval and according to the office manager 3 tries to submit the request correctly before it got approved. We had an appointment last week to take them off and the dentist spent 5 minutes looking at him and said that his uppers need to expand further and we should leave them on and start expanding them again. I questioned why he didn't tell us that in August and we could have used those 2 months we were waiting on insurance to do the expansion. His response was "I'm not sure what happened I don't remember that appointment" the office manager was supposed to call me and let me know what happened and she never did. 2 days ago the upper expander fell out (I told him 2 months ago it was lose) and I brought him in today to get it re-attached. I asked the dentist to explain why I never got the call back I was supposed to receive and he responded with (exact quote) "I don't know if you care about your son, but I am trying to help him".
I cannot emphasize this enough DO NOT LET HIM TOUCH YOUR CHILDREN!!!
About Front Desk: no customer service at all, wish I could give zero starts
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