Dr. Zakarian and his office staff are very poor when it comes to expectation setting. Joy,the receptionist is very nice, however I had a number of problems. When I scheduled my initial exam & cleaning, there was misunderstanding that they were going to do a cleaning & they wanted me to come back for it. I once had a filling replaced & was not told it was a 2-part procedure involving parts that had to be made and a temporary filling. Then, when I was scheduled for the follow-up to finish, they called me less than an hour before my appt. (for which I had travelled home early from an business trip) that the part was not available yet. They also did a referral for me to a periodontist & it was important for me to get in before my coverage through my former employer expired. They had 3 weeks to get the paperwork over to the specialist, but when I arrived form my appointment, he wouldn't see me because Zakarian's office had never sent them the referral paperwork, and the specialist couldn't get in touch with them on the spot to get it either. As a result, my coverage expired before it was possible to get another appointment. Dr. Z does not accept my new insurance, and I'm not disappointed at all. It is time to find someone new.
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