I really liked going to Dr. Claypool's office until I received my bill for my treatment. All I had done the first time I saw her was a routine cleaning, which I was told my medical insurance covered, but all of the extra perks at this office came out to an extra cost.
I went back and scheduled an appointment for my husband and checked to make sure everything that was going to be done would be covered by my insurance. My husband went by himself to his first appointment and even though it was explained that he wanted to have a cleaning the day of his appointment, he was scheduled on a day that the hygienist wasn't in the office. He was told to reschedule for a cleaning and charged still charged chair time for the visit. This was extremely frustrating news because he would have to be charged chair time and cleaning fees for another visit when it was supposed to be taken care of the first time he went to see Dr. Claypool.
I can say the staff is nice and so is the dentist, but the experience goes away when you're frustrated due to receiving incorrect/misleading information and get billed for hundreds of dollars after the service when you were told it would be covered.
out of 5 stars
