The office manager (Frances) is extremely rude at the Covina CA office. She possesses absolutely no communications skills whatsoever. Talks over you when you are speaking and becomes offensive when you point this out. The Covina office has absolutely no place for patients to discuss patient care and payment options with office staff so discussions are done within ear shot of everyone in the office or worse in the reception area where total strangers can listen in. The reception area is tiny so sound bounces off the walls. A normal conversation, in a normal tone can be easily misconstrued as one being or becoming loud. In my particular case, I've been accused by the office manager of raising my voice at her during discussions, this is something I did not nor would not do. Aside from this, Dr Todd Benia claims to offer patient care and he will tell you that he cares but yet in the same breath won't hesitate to tell you take your business elsewhere if you question his prognosis or recommendations. In my case, he advised me that I needed bone graft surgery in one tooth due to bone loss, he exposed the tooth, then claimed the tooth was fractured at the root (I've no idea how he could tell this by opening the gum) the X-Ray did not reveal any fracture. He told me that he advised an implant. So we went from a (roughly) $3000 procedure to a $6000 procedure. He became bothered when I questioned him; this is when he advised me to take my business elsewhere. Over 4 weeks ago, I asked for a copy of my patient chart and a copy of the x-rays he took so I can take my business elsewhere and to date I have not recieved. It is like pulling teeth. You are not allowed to speak to anyone in the office but the office manager (Frances, the woman that doesn't have any communication skills) and I was actually told by Paul, a dental assistant, that Dr Todd Benia will not speak to me so you're trapped in a vicious circle of total frustration. Do yourself a favor... AVOID THIS DOCTOR. I will say this however, TO BE FAIR, not all the staff I encountered at the Covina Office are rude and unprofessional. Terri and Tracy did offer me EXCELLENT patient care while under their care.
out of 5 stars
