We just had our third visit in the last 11 months at Dr. Moore's Pediatric Dentistry Mallard Creek office. Our daughter is 4 years old, and received a filling during our last visit. This was done by another dentist on staff, with a very excellent experience outcome. The recent visit I have a problem with. The dentist we saw this time was Dr. Hwang, and I was present during the entire visit. She conferred with other examiners at the end of the exam while my child reclined and I sat listening to them. She decided my child should have stainless caps on 2 back molars, and left the area without ever speaking to me about her decision/recommendation for my daughter. The news was given to me by a Hygenist, who sat me down with a Treatment Plan and cost estimate - after Dr. Hwang moved on.... and of course, the questions I asked, the hygenist could not answer. I was very upset by the "cold bedside manner" I received from this dentist - she did not speak directly to me regarding what she felt would be best for my child and why. I really am stunned that this is tolerated by any parent taking their child to this Pediatric Dentistry group! I will not be returning, and plan to write a letter to Dr. Moore regarding this visit.
out of 5 stars
