Review by
seiblevinson
Stars:
1.0
on
2007-03-29
Link
Facilities:
Service:
Painless:
Results:
Cost:
The dentistry here is mediocre while the customer service is atrocious. I once waited an hour for a cleaning and was then told that there had been some sort of mix-up, that the hygienist was no longer available to see me and that I would have to rebook. The hygienist and the receptionist then had a loud argument in front of me about whose fault the mix-up was. Another time, I waited an hour to the see the dentist after the receptionist told me he was still with the last patient. When I finally saw the dentist and mentioned the delay, he told me that he had not been with a patient and that no one had told him I was there. I was assured by the dentist that my experience was not typical, but six months later I arrived for my appointment on the correct date and was told that my appointment was in the computer for the following week. The receptionist then told me that another employee had put in the computer wrong and that this other employee "does that all the time."
out of 5 stars
