Dr Whiting was selected because of his office location in Plano and his listing on my insurance. My family of four used his services but from the first visit we were disappointed with the customer service and the lack of any type of friendly attitude. Due to repeated mis-schedules my daughter refused to return to them after they closed the office one time without notice and another time changed the appointment due to their scheduling. She had driven 45 miles from college to make the appointments. The office staff is not unfriendly but not welcoming either. After my last visit I came in early at their request and waited 50 minutes for my appointment. No one even attempted to let me know when I signed in that the appointments were running behind. When I asked the receptionist I was told they were running late, but no one took the time to tell me that before I left my work to sit in the office and wait. It is the lack of concern for the patient's time that is my main complaint. The dental associates are competent but are never friendly or outgoing. My wife insists that we find another dentist. My only question is why it has taken me so long to realize she is right.
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