During my consultation I was given a bill of what my co-payments would be. Dr. Austin said that I should do ALL of the work before the end of 2011 to get my full dental benefits.
My second visit was bonding (composite) on my bottom teeth to give the appearance of more alignment. I spent 5 hours there and then my tooth chipped 2 hours after I left!! Dr. Austin was too booked and traveling that weekend to fix my tooth.
I waited for the following week where she was scheduled to do my crown. When I left the office 4 HOURS later my temporary filling fell out!!! She was too busy to see me to put back the temporary. My next visit was to put in the actual crown. I came into the city and was waiting for the office to open to find out that my appointment was moved but NEVER communicated to me on top of that they didn't even have my crown from the lab!!
I received a bill for $650 in addition to the $1600+ I paid out of pocket. Her office stated that the person who was responsible for checking my insurance balance was no longer with the company. I contacted the office for over 1 month and asked for Dr. Austin to call me back repeatedly ... SHE NEVER DID. I was told my bill would go to a collection agency.
WARNING!
About Hygienist: Natalia was a wonderful hygienist, but unfortunately I will NEVER go to that office again!!
out of 5 stars
