I've been a patient for 10 years but always felt the Dr.'s main interest was selling expensive cosmetic procedures. At first, I got a lot of attention from the Dr.: oral exams, inspection of hygienist's work, etc. Also, recommendations for whitening, etc. I declined the cosmetic stuff for financial reasons. When I still didn't go for it after financing options were offered, I got less and less attention from the doctor. Recently, I decided to reconsider whitening. I discussed the procedure and fees with the staff and made an appointment. At the appointment, I was told that the initial quote omitted several hundred dollars in fees for the final step. I accepted this as an innocent oversight. As we began preparations, I thought of a few more questions. The Dr. came in to address my questions and in the process raised some concerns about the efficacy of the procedure (internal bleaching) vs. veneers (much more expensive). Finally, he said that if I wasn't satisfied with the result of internal bleaching, they wouldn't charge me. I thought this was a sign of the Dr.'s confidence. However, when presented with the paperwork to sign, it was just the bleaching fee credited toward thousands of dollars in veneers. Was not a good experience.
out of 5 stars
