About Hygienist: was extremely disappointed with my last visit when his receptionist booked me with a different hygienist who I had never seen before. Not only was indifferent towards me in her attitude and manner but knew nothing about me and for the first time in years, she made me cry because she inflicted pain and made me choke several times because while cleaning my teeth, she would not suction or vacuum the fluids collecting at the back of my throat a regular basis. I made my disappointment clear with the receptionist about the hygienist who in turn became defensive and complained to Dr. Maruhashi. I told her if you're unfamiliar with a patient, please ask questions and do not assume I like pain or choking on my fluids. Dr. Maruhashi did not provide me the courtesy to ask me directly as to why I was upset with the service but admonished me for being "mean and unpleasant" to his staff, unaware and blissfully ignorant of the true nature of the situation. When I explained what was going on, he made excuses for his staff saying "they were new." Not once was an apology offered nor given.

I know this doctor: 3 years