Read review posted by ricksinger on Jan. 11, 2014, 6:19 p.m. for Dr. Frank Dunne - Dentist

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Read review posted by ricksinger on Jan. 11, 2014, 6:19 p.m. for Dr. Frank Dunne - Dentist

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Dr. Frank Dunne DDS - Dentist

2.5 based on 5 reviews

out of 5 stars

Reston, VA

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Review by ricksinger Stars: 2.0 on 2014-01-11 Link

Facilities:

Service:

Painless:

Results:

Cost:

The dental work was superb and professional. We promptly paid the full amount due invoices totaling several thousand dollars for bridge work, cosmetic dentistry and general preventive dental care services. Last week there was a disagreement as to the day of the appointment for one of the family members for a cleaning. My calendar indicated it was on Friday. When I brought my mother-in-law for her appointment on Thursday, I was admonished for not also bringing my son for his dental hygiene. We were shocked to receive a letter from Dr. Dunne’s office today notifying us that we are being fired as patients. Dr. Dunne signed the letter but was not personally involved in any of the interactions. To be fair, twice before over the years we have been patience we had to cancel appointment within 24 hours because of unplanned and unavoidable school or work matters. Apparently his front office staff decided that we were undesirable. It would be probably be more precise to post a scan of the letter. It was professionally written and you would be able to judge for yourself whether or not to characterize it as "patronizing". The letter reads like an element in the “Seinfeld” episode when Elaine gets labeled as a “difficult”

About Front Desk: Dear Mrs. XXXXX the purpose of this letter is to inform you that as of XXXXXXX I will no longer be able to [read: willing] to provide you with dental care. Should an emergency arise within the next thirty days I will be available for you during normal business hours. It is my suggestion that you locate a new dentist who will be able to provide you with care. Should you not b e able to locate one, please contact the Virginia State Dental Associate [no information provide as to where they are located or a phone number]. My office will be glad to forward your records to your new dentist. [Along with warnings about what a 'troublesome patients' my family and I will prove to be.]

I know this doctor: 5 years