The Good:
I had four minor fillings done and a cleaning. I found Dr Hook to be eccentric but friendly. His experience level is very high and he doesn't attempt to up sell his dentistry and instead treats the problems that need attention.One of the fillings was very painful for several weeks after the work but the rest were fine.
The Bad:
The dental environment seemed unclean and disorganized.
Worse still, I found the billing practices there to be somewhat informal and confusing! When I politely called to inquire about the statement I received the office staff was automatically rude, defensive and disorganized- blaming my insurance company (misnamed by the office manager) for slow processing etc.
I suspect they assume a very defensive posture toward any sort of billing inquiry as result of a high volume of billing misunderstandings -perhaps due to billing errors?
out of 
