Horrible service! A bracked fell off before our visit. When we left, three brackets were off. The assistant knocked two off while putting the bands on. When we asked how he can let him leave with three brackets missing, he said its not a big deal and he will maybe replace them next month. He said he's not in the business of replacing brackets all day. I called numerous other offices and was told that all brackets should be on, as they all need to work together to move the teeth. I made another appointment and asked Mr. Gulden if he could put the brackets back on. He refused. He said if there are other appt. waiting, he doesn't care if a bunch of brackets are missing. He is worried about quantity, not quality. I told him I was there to discuss the issue and give him the opportunity to replace the brackets. He told me I should just leave because he wasn't interested in pleasing everyone and he wasn't going to change the way he treats people. He got aggressive and was showing me teeth that he said probably should have been pulled and that his teeth were a mess. I explained to him that he was the orthodontist and it's his job to determine that. Isn't that what our very first consult should have entailed?
out of 5 stars
