Read review posted by Nicole on Nov. 29, 2016, 6 p.m. for Dr. Jose Arango - Orthodontist

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Read review posted by Nicole on Nov. 29, 2016, 6 p.m. for Dr. Jose Arango - Orthodontist

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Dr. Jose Arango DDS - Orthodontist

4.0 based on 13 reviews

out of 5 stars

Colorado Springs, CO

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Review by Nicole Stars: 2.5 on 2016-11-29 Link

Facilities:

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This is the worst place on earth to get braces from. I first got my braces put on in the beginning of 2014 to close a small gap in between my teeth. The doctor originally said I would only have my braces on for a year. Once the year mark came up, I asked the doctor what day I would be able to come in to get them off and he proceeded to tell me I was lying and that he never tells people they'll have them off in a year & he said I would have them on for another 6 months. The doctor kept extending my time & another year and a half ended up passing so I asked him again when I would have my braces off and let him know that I was unhappy with how he keeps extending the date everytime so he said he would take them off at my next appointment. Once I was done talking to the doctor, I went to the front and made my appointment with Christine and Christine kept talking nasty about my mom and bashing her because she was having a little financial difficulties at the time & got permission from the doctor to pay what she could afford. It was baffling that Christine actually thought it was ok to complain about parents to their children. My appointment to get my braces off was yesterday afternoon and when I came in, the girl who was doing my braces said she wasn't going to take them off because they "only take braces off in the morning", which NOBODY told me. I then explained to her my situation and let her know that the doctor and Christine only told me to set a long appointment for whenever I was available, and that was exaclty what I did. I didnt catch the young lady's name, but she was very rude to me and told me the only way she would take them off would be if I drove to her office in Pueblo the next morning. I work in the mornings and Pueblo is completely out of the way for me to drive, especially when they have an office in the Springs where I live so I declined her offer and tolder her I would be able to come back later that day for her to take them off and she said no. The sweet orthodontics lady sitting next to us was listening our conversation and said she would be able to take them off for me. I didn't catch her name, but she was a blessing. While I was waiting for my retainers to be made, I sat in the front waiting area with Christine. Christine recieved a call from a frantic child that was having her mouth cut up by her braces and wanted to make an appointment to come in to have the wires cut. Christine then proceeded to give the child a hard time and told her she was going to have the lady who did her braces a call. Christen called one of the staff members then started complaining about how the girl was annoying and making a joke out of the way the little girl explained what was wrong. Christine didn't take the little girl seriously at all and didn't care that she was in pain. A close family friend who got their braces done here around the same time as me said that the staff was extremely rude to her too and that the doctor also kept extending her time. I AM EXTREMELY UNHAPPY WITH MY EXPERIENCE HERE AND WOULDN'T RECOMMEND ANYONE GO TO THIS PLACE!

About Front Desk: Christine is TERRIBLY. She doesn't take anyone seriously when they say they are in pain and makes jokes about you behind your back. She also talked really badly about my mom because she was having a financial hardship and got permission from Dr. Arango to pay what she could. Rest of the staff at the front desk were friendly.

I know this doctor: 3 years 8 months