out of Read Reviews for Dr. Jay Cowan
Four years ago, I set an appointment with Dr. Cowan to have my wisdom teeth removed. Before I even saw the doctor, I realized he was not in my insurance network, so I canceled our first appointment. His office charged me $61 for a first appointment with the doctor, even though I never even saw him. Despite multiple attempts to discuss this with Dr. Cowan's office, nobody was willing to discuss this with me and I was never allowed to speak personally with Dr. Cowan (thinking surely, he would know that he never saw me.) Eventually, the charge went to collection, as I was not going to pay for an appointment that never happened. Once it went to collection, the doctor's office refused to even discuss the charge with me, as it was with collections and out of their hands. The collection agency also refused to discuss the charge with me, stating that the doctor's office would have to withdraw the claim...except the doctor's office kept saying that only the collections agency could withdraw the claim. Talk about a Catch-22!
4 years on the collection is still on my otherwise sterling credit report, and the doctor still refuses to discuss it with me.
Front desk:
My Experience: Other
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Had a problem over the weekend, extreme pain and tried to call the emergency number, there was not one to call. Went in on Monday and the office staff had forgotten to turn on the machine. My daughter had to have them drain fluid, it was so bad.
About Front Desk: Worst experience I have ever had with any staff, anywhere. Told us what we owed, we paid and then they kept asking for more money because they didn't want to deal with the insurance problem they created by coding the bill incorrectly. I worked out things with the insurance and office staff kept telling us they were sending it to collections. They did such a poor job, we ended up having to pay most of the bill out of pocket because they waited almost 2 years to work it out. I would never refer anyone to this office.
My Experience: Extraction
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Have not had good Customer Service experience by Dr. Cowan's office. The front office staff / secretary has been un helpful, rude, and disrecpectful. Policies and procedures are fly by the seat of the secretaries pants. Rude comments and un professional behaviors have been our experience. Customer service is not Dr Cowan' staff strong suit.
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took out wisdom teeth. it was quick but a little stressful but i think anytime you get teeth pulled in not going to be a good day
I know this doctor: 4 years
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Dr. Cowan did a great job,
but his office staff needs to follow through - they are no help at all. My daughter had her wisdom teeth cut out in March and I cannot get his office people forward x-rays to dental insurance. It had to go through medical then dental and after 5 months, several calls and doing the leg work myself with the insurance, I still can not get reimbursed from dental because Cowan's office won't do their job - sending the X-rays! I have made sure my recommending dentist doesn't recommend him just for that reason - too bad his office staff doesn't take care of his patients like he does!
I know this doctor: 2 visits for wisdom teeth
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